Discord-native AI support

AI Discord Ticket Bot for 24/7 Auto-Support

Tixy deploys an AI-powered ticket bot directly in your Discord server. It resolves the majority of member support requests automatically — only escalating to your team when it truly needs to.

We're putting the finishing touches on things. Check back soon.

80%

avg. AI resolution rate

<2s

median first response

24/7

always-on support

Everything your support team needs

Built for Discord server owners who want professional support without the overhead.

AI Ticket Resolution

Members open a ticket in Discord and the AI responds instantly, resolving most requests without any human involvement.

Human Handoff

When the AI isn't confident, it gracefully escalates to a human agent.

Knowledge Base

Upload PDFs and write Q&A pairs to train the AI on your server's rules and context.

Ticket Transcripts

Every closed ticket is archived with a full conversation transcript for auditing.

Bring Your Own Bot

Connect your own Discord bot for a fully branded experience — custom name and avatar.

Dashboard Analytics

Track ticket volume, AI resolution rate, and handoff rate across all your servers at a glance.

Multi-Server Dashboard

Manage every Discord server you support from a single Tixy account with unified controls.

Ticket Categories

Route requests into categories like billing or technical, each handled differently.

Role-Based Escalation

Handoffs ping specific Discord roles, so the right people get notified the moment a ticket needs human attention.

How it works

From ticket open to resolved — automatically.

A member opens a support ticket in your Discord server.

Tixy's AI reads the message and searches your knowledge base for the best answer.

The AI responds conversationally inside the ticket channel.

If the AI isn't confident, it pings your support role and hands off the ticket to a human.

The ticket closes, a full transcript is saved, and your analytics update.

Live ticket preview

member

hi, how do i get the premium role after buying?

Tixy

Hey! After your purchase, your role is assigned automatically within 60 seconds. If it hasn't appeared, try rejoining the server. Still having issues?

member

oh it worked, thanks!

Simple, transparent pricing

Scale your support as your community grows. Cancel any time.

Starter

For small communities

$9/mo

2 servers
500 AI tickets/mo
5 entries
Custom bot token
File uploads (256KB)
Basic analytics
$0.04/ticket overage